The MDLink Privacy Policy was updated on April 15, 2018.

MDLink Ltd. (“MDLink”, “we”, “us”) have put measures in place to protect the privacy of the MDLink Platform users and the confidentiality of their Personal Information including Protected Health Information (collectively referred to together in this Privacy Policy as “Information”). When discussing Healthcare Services, Information typically refers to Protected Health Information (“PHI”).

The agreement between MDLink and Healthcare Professionals providing services through the MDLink Platform (MDLink Healthcare Professionals Services Agreement), and the MDLink Terms of Use explain the services that the MDLink Platform provides to Healthcare Professionals and to Users respectively. This Privacy Policy (“Policy”) summarizes how MDLink collects, uses , discloses , retains , disposes , and destroys that Information, and what MDLink does to protect that Information as well as Data (information that does not identify an individual) in the course of providing our services. We are committed to complying with this Policy and with applicable local privacy legislation.

Note that this Policy does not apply to the collection, use, retention, disposal, destruction, and protection of Information by Healthcare Professionals. Healthcare Professionals are subject to privacy legislation and professional requirements that govern their management of Information, including Information they collect, use and retain in the course of providing services through the MDLink Platform. Please feel free to ask any Healthcare Professional to whom you are referred if you have questions about how he or she will treat your Information.

Information Collection and Usage

MDLink collects and uses Information only as necessary to provide our MDLink Platform services, including to develop, assess, and optimize our MDLink Platform functionality and services and user experience. We only collect Personal Information if non-identifying information will not suffice. We minimize our collection and use of Information to what is needed for these purposes. For example, we do not record the audio or video portions of interactions between Users and Healthcare Professionals through the MDLink Platform.

Healthcare Professionals are responsible for their collection, use, disclosure, retention, destruction and protection of Information. As a result, the following description is an overview only of the use generally made of Information for the purpose of providing services through the MDLink Platform. A particular Healthcare Professional may or may not chose to collect or use Information as described below in connection with a particular interaction with a User.

Healthcare Professionals may collect Information about you or any Registered Dependent (as defined below) when you provide it during a Healthcare Services consultation (e.g., verbally or in texts), by viewing the Information that you have entered or uploaded to the MDLink Platform and/or by creating or compiling Information in the MDLink Platform. Information that will be available to Healthcare Professionals includes: the details that you provide in your consultation request; information you’ve entered or uploaded to profiles and medical records; information created during earlier interactions through the MDLink Platform with other Healthcare Professionals; the name, email address, phone number, gender, date of birth as well as the location that you provided when you registered; and your emergency contact’s name and contact information. Healthcare Professionals use Information to provide you with Healthcare Services and, as with any Healthcare Professional, must comply with the privacy legislation and medical record-keeping obligations to which they are subject. Healthcare Professionals may create Information such as prescriptions, lab requests, sick notes and other notes about your interaction with them through the MDLink Platform. They may export or print copies of your Information that they collect. Healthcare Professionals may, but are not required to email or text your emergency contact if they believe that you are dealing with a medical emergency during a consultation.

We collect and use your Information to register you, create your User Account, authenticate you when you log in and personalize your experience while using the MDLink Platform.

We use Information that you enter, or upload, or which is created as part of an interaction with a Healthcare Professional to make it available to you when you access your User Account. You may enter the name and contact information for your emergency contact.

We may use Information for loss prevention and anti-fraud purposes, and to comply with regulatory and legal requirements.

We may use Information to help us create, develop, operate, deliver, support and improve the MDLink Platform, its content and advertising provided to you through it (by MDLink and authorized third parties) unless you have decided not to receive such advertising.

To request Healthcare Services, you select any applicable symptoms relevant to your request. You may also specify whether you are seeking to renew a prescription or obtain a sick note. We facilitate your disclosure to the Healthcare Professional of that information, along with age and gender to determine whether your request is eligible. We do not identify you, or, if applicable, the Registered Dependent for whom you are seeking the Healthcare Services. Once the Healthcare Professional confirms and accepts that your request is eligible, we identify the Healthcare Professional to you. The MDLink Platform presents to the Healthcare Professional the Information you provided in your consultation request, your name and, if applicable, the name of the Registered Dependent for whom you are seeking the consultation.

We use Information that you enter to provide you with services that you request us to perform on your behalf, e.g., securely faxing/e-mailing your prescription to your chosen pharmacy.

We use your Information to text or email you to notify you about services that you request. For example, we notify you about the status of your consultations and other requests, such as prescription orders.

We may collect location data through the use of GPS technology and your IP address where applicable to services you have requested, e.g., ensuring you are connected to a Healthcare Professional or pharmacy that is licensed and authorized to provide such services in the jurisdiction where you are located. We also use your IP address for security purposes, e.g., presenting you with information about your account activity in your account settings.


Medical emergencies associated with requests for Healthcare Services.

Should you submit Information about a medical issue, which is deemed an emergency by a Healthcare Professional prior to their acceptance of your request for Healthcare Services, MDLink reserves the right to contact you at any time using any of the contact information you have provided. The sole purpose of this contact would be to inform you that a Healthcare Professional has viewed your anonymized request and has declined the request based on their belief that your symptoms may represent a medical emergency.

Updates and marketing.

From time to time, we may send you service announcements, including policy updates and updates to our Terms of Use and software and keep you up-to-date on our latest products and any upcoming events that may be of interest to you or apply to you. You may opt-out of receiving non-essential communications by emailing us at Service announcements including updates to our policies and Terms of Use and software are not considered non-essential communications.

Customer support.

If you email, fax, write to us or complete a ‘contact us’ form on the MDLink Platform, we will collect the name and contact information that you provide to us and will use it to respond to you.

Information Disclosure

We will not disclose, share, sell or rent your Information with or to any third party (except to the extent we disclose to Healthcare Professionals, emergency contacts and in compliance with regulatory and legal requirements as set out in this Policy), except with your consent, or to the extent necessary, in our good faith judgment, to: comply with applicable laws or regulations, respond to a court order, , or similar obligation to produce information; establish or exercise MDLink’s legal rights or defend against legal claims; or investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or safety of any person.

We may disclose Information for the purposes of the due diligence required by or for the completion of a transaction such as a merger, acquisition or asset sale. We will comply with any applicable legal requirements, including notice requirements, that apply to such transactions.

Retaining and disposing of Information

Unless we otherwise give you notice, we will retain your Information on the MDLink Platform on your behalf until you or we terminate your User Account. On termination, we will delete the information associated with your User account, except Information that a Healthcare Professional advises us he or she requires in connection with a consultation or Healthcare Services the Healthcare Professional provided. In such circumstances, MDLink will destroy the Information when the Healthcare Professional has obtained a copy or terminates his/her account with MDLink.

Accessing and correcting Information

Healthcare Services

You can access your Information or that of your Registered Dependents to check that it is accurate, complete, and up to date by logging in to your User Account. Once you have logged in to your User Account, you may update and edit any of your Information except Information a Healthcare Professional has viewed or created during a Healthcare Services consultation. Contact the Healthcare Professional who provided the Healthcare Services to access or request the correction of Information in their notes on the MDLink Platform.

Safeguarding Information

The security of your information is taken very seriously by MDLink. We store your information in electronic format within the U.S.A., using computer systems with restricted access and housed in facilities using physical security measures. MDLink has also put in place appropriate safeguards to protect Information against theft, loss and unauthorized access, use and disclosure. As mentioned, MDLink Personnel are obligated to protect Information by adhering to our policies, practices and applicable laws.

MDLink also encourages its users to play their part in protecting their privacy and the confidentiality of their Information by creating a strong password for their User Account and Device. Users are also encouraged to log out of their MDLink User Accounts upon completion of a consultation.

Collecting, using and sharing Data

MDLink de-identifies Information on behalf of Healthcare Professionals. Under their agreement with MDLink, Healthcare Professionals permit MDLink to collect and use the resulting de-identified data for purposes that include: quality control activities designed to ensure use of the MDLink Platform in compliance with the MDLink Healthcare Professionals Services Agreement and the Terms of Use; improving the MDLink Platform and more generally, the use of patient-initiated telemedicine services (through an understanding of usage and utilization patterns by Users and Healthcare Professionals); conducting academic research and designing surveys (to be posted and completed at the discretion of Users). We will not use Data to re-identify individuals.

Cookies and similar technologies

The MDLink Platform, MDLink email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies are used to better understand and analyze User behavior and trends. This in turn allows the MDLink Platform to administer, personalize and improve the experience of its usage. Users have the ability to accept or decline our use of cookies. You can refuse cookies by turning them off or blocking them in your Internet browser. If you decide to turn off or block cookies, the MDLink Platform might not function correctly. At times, we may use third parties such as ad exchanges and data companies to serve our advertisements on the MDLink Platform. These companies may also use cookies and other technologies to report certain information about your visits to the MDLink Platform and other websites (such as web pages you visit and your response to ads on the MDLink Platform) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant and tailored to you, both on and off our MDLink Platform. By using the MDLink Platform and not turning off cookies, you are consenting to their use for the purposes described in this Policy.

Links and third party websites and applications

This Privacy Policy serves only the MDLink Platform and as such, any links to other websites that we do not operate or own are not intended as an endorsement of or referral to the linked websites. We encourage you to review the privacy policies applicable to any site you visit. We are not responsible for the content or practices of any linked websites or their operators which are provided solely for your convenience.

Policy changes

We publish the current version of our Policy at We reserve the right to amend our Policy at any time.

Contact Us

If you have any questions, concerns or suggestions about our privacy practices, please contact us at